Returns & Warranty
We want you to love your sole muse pieces—but if something isn’t right, we’ve got you covered.
Change‑of‑Mind Returns
Eligibility Window: Let us know within 14 days of delivery.
Condition: Items must be unworn, unaltered, with all tags and original packaging intact.
Return Shipping: Customer covers the cost of sending it back.
Refund Type: Store credit only (no refunds to the original payment method)
How to Start:
- Email hello@solemuse.com with your order number and “Change of Mind” in the subject.
- We’ll send you a return-authorisation and instructions.
- Pack up and ship—once we inspect and approve, we’ll issue your store credit.
* For returns in the form of product exchange, please follow the above steps and use the store credits to repurchase products wanted.
Faulty Items
Every piece is cleaned and quality‑checked before it leaves our studio. We want every piece to arrive safely and beautifully. If anything isn’t quite right, please reach out to us within 48 hours of delivery with a photo and your order number. We’ll take care of it 💫
Notify Us: Within 3 days of receiving the product
Your Remedy Choices: Repair, replacement, or full refund (including original shipping costs).
Process:
Email hello@solemuse.com with clear photos of the issue and your order number.
- Email hello@solemuse.com with clear photos of the issue and your order number.
- We’ll confirm next steps.
- Once we receive and inspect the return, we’ll carry out your chosen remedy as a matter of priority.
How to Return
Contact hello@solemuse.com with your name, order number, and reason.
- Contact hello@solemuse.com with your name, order number, and reason.
- We’ll send your return‑authorisation and label (if it’s a fault/damage return).
- Pack your piece securely in its original pouch or box.
- Drop it off at your chosen post point.
Processing Time
Once we receive your return, allow 3–5 business days for inspection and to issue your store credit or refund. We’ll keep you updated every step of the way.
Earrings - Final Sale
For hygiene reasons, all earrings are final sale and cannot be returned or exchanged unless faulty.
6 months Warranty
Our 6 months Limited Warranty gives you extra peace of mind
Warranty Period
Your pieces are covered for 6 months from the date of purchase.
What’s Covered
Within this 6 months window, we will repair or replace (at our discretion) any Sole Muse piece that:
Has a manufacturing defect (e.g. broken clasp, loose stones, structural failure)
Shows plating or finish issues not caused by normal wear (e.g. peeling or flaking under typical use)
Arrives damaged in transit
What’s Not Covered
To keep things clear, the warranty does not cover damage resulting from:
Normal wear & tear (minor scratches, gradual finish fading)
Exposure beyond our care guidelines (e.g. heavy impact, chemicals)
Improper storage or cleaning methods
Unauthorized alterations or repairs by third parties